Privacy Policy

1. Data Controller & Overview

This Privacy Policy explains how BEST.CHE.VAMOS LTD ("we", "us", "our"), a company registered in England and Wales under Company Registration Number 17412140, collects, uses, and protects your personal data in compliance with the UK GDPR, EU GDPR, and applicable data protection laws.

2. What Data We Collect

Depending on how you interact with us (browsing our site, submitting an inquiry, or booking a tour), we may collect:

• Contact Information: Name, email address, phone number, and physical address.
• Travel & Booking Data: Passport details, date of birth, nationality, emergency contact details, and specific travel preferences required to organise your itinerary and process travel bookings (e.g., safari permits, hotel reservations, or local transport).
• Payment Details: Information necessary to verify payments processed securely via bank transfers or authorised third-party payment providers.
• Technical Data: Basic website usage data (via analytics tools)Basic website usage data, IP address, and browser cookies via analytics tools

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a Contract: To fulfil our services, prepare bespoke itineraries, and manage travel bookings made with us.
• Consent: When you explicitly opt-in to receive our marketing newsletters or promotional updates.
• Legitimate Interests: To operate, improve, and secure our website and customer communications.
• Legal Obligation: Where required by UK law, tax compliance, or regulatory requirements.

4. How We Share Your Data

We do not sell or rent your personal data. To provide our tour operator services, we may share necessary personal details with trusted third parties, including:

• Local Travel Suppliers: Hotels, local transport drivers, tour guides, and park permit authorities in destination countries (such as India and Sri Lanka) strictly as needed to execute your travel arrangements.
• Service Providers: Third-party IT hosting, payment processing, and email communication platforms.
• Legal Requirements: Public authorities or regulators when required by law.

5. International Data Transfers

Because our tour operations take place in South Asia (including India and Sri Lanka), executing your travel booking requires transferring relevant booking details to local suppliers outside the UK/EEA. We take appropriate technical and contractual safeguards to ensure your data remains protected.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or statutory reporting obligations.

7. Your Legal Rights

Under the UK GDPR and EU GDPR, you have the right to:

• Access, correct, or request the erasure of your personal data.
• Restrict or object to the processing of your data.
• Withdraw consent for marketing communications at any time.
• File a complaint with the UK data protection authority: Information Commissioner's Office (ICO) https://ico.org.uk .

10. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact us at:

Company: BEST.CHE.VAMOS LTD (Company No. 17412140)

Website: https://bestchevamos.com

Email: info@bestchevamos.com